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Refund Policy

Refund Policy

Effective Date: Jan 10, 2026
Last Updated: Jan 10, 2026

At Teamsprep.com, we are committed to providing high-quality exam preparation resources for competitive entrance examinations such as JEE, NEET, and MHT-CET. This Refund Policy outlines the terms and conditions under which refunds may be granted, ensuring transparency and fairness for all users.

1. Free Test Series & Resources

Teamsprep.com may offer certain mock tests, practice questions, or learning resources free of charge.
As no payment is collected for such offerings, no refund policy applies to free services.

2. Paid Test Series, Courses & Subscriptions

a. Eligibility for Refund

Refund requests for paid test series, premium question banks, or subscription plans will be considered only if all of the following conditions are met:

  • A written refund request is submitted within 7 days of payment.

  • The user has not attempted more than 5% of the total tests/questions.

  • The user has not downloaded premium materials or accessed full-length mock exams.

b. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

  • Significant usage of tests, mock exams, analytics reports, or premium content.

  • Accessing or attempting full-length mock tests or exam simulations.

  • Refund request submitted after 7 days from the date of payment.

  • Purchase made using discounted plans, coupon codes, or special offers.

  • Non-usage or incomplete usage due to personal reasons, lack of preparation, or exam strategy changes.

  • Technical issues caused by the user’s device, internet connection, or browser settings.

3. Service Modification or Cancellation by Teamsprep

In rare cases where Teamsprep.com discontinues, significantly modifies, or cancels a paid service due to operational or technical reasons, users may be offered:

  • A partial or full refund, or

  • Access to an alternative test series or upgraded plan at no additional cost

The decision will be made at Teamsprep’s sole discretion.

4. How to Request a Refund

To initiate a refund request, please email us with the following information:

  • Full Name

  • Registered Email ID

  • Purchased Test Series / Subscription Plan

  • Date of Payment

  • Reason for Refund Request

📧 Email: teamsprep25@gmail.com
📞 Phone: +91 97535 06556

Approved refunds will be processed within 7–10 working days and credited via the original payment method.

5. Dispute Resolution

If you believe your refund request has been unfairly declined, you may escalate the issue by contacting our support team. We are committed to reviewing all disputes objectively and resolving them in a timely manner.

6. Policy Updates

Teamsprep.com reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon being published on this page with an updated effective date.

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